Medco has a good track record for quickly filling prescriptions,
but certain things could delay shipment:
- Missing information.
- Prescription not written for a 90-day supply.
- No refills.
- Drug interactions.
- Uncommon dosages.
- Lack of pre-authorization when required.
- Mail-order prescriptions may also be delayed if a duplicate prescription
is filled at a local pharmacy within 10 days of requesting a mail-order prescription.
- Avoid ordering a refill before 75% (68 days) of their prescription is gone.
The mail-order facility will view the order as too early to fill.
- You should always have a two-week supply of medication on hand to allow time for delivery.
- Be aware that the mail-order facility is unable to supply a
medication if the manufacturer cannot supply the drug.
The mail-order facility may also contact providers to see if they may substitute a
brand name prescription with an equivalent generic drug when one is available.
You should reserve the mail-order for those medications that are used for a chronic disease.
To ensure that a medication will work for our Members, PEHP recommends that first time
prescriptions be filled at a local pharmacy to ensure that there are no adverse effects.
Providers can call 1-888-327-9791 for faxing instructions.
